FAQS

Can I change the shipping address for my order?

Please email our Customer Care team with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

Can I change the email address to my order?

Yes! Please email our Customer Care team with your order number, original email address, and the updated email address so that we may make the changes for you.

I received a package, but it wasn’t my order.

We’re so sorry for the mix up with your order! Please email our Customer Care team with your order number and and a picture of the products you did receive. Please note that all order issues must be reported within 7 days of delivery. We’ll get YOUR order sent out asap!

I am missing item(s) in my order.

Oh no! Please email our Customer Care team within 7 days of delivery with your order number and a list of the missing  item(s). We will get back to you asap!

I received broken item(s) in my order.

We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team within 7 days of delivery so that we may help you further.

Payment method：

We support Paypal payment method. When you want to place an order for your favorite product, please click the "Buy it now" button, jump to the payment page, fill in your information, and finally click "continue to shipping" to pay.